Greetings.
My name is Mark, a creative industries lawyer working for the Intellectual Property Office of the Philippines (IPOPHL).
Last April 15, 2011, at the World Book and Copyright Day held at the UP Technohub, I bought a book from you entitled 100 Kislap by Abdon M. Balde, Jr. Since Mr. Balde was beside me during that time, I took the opportunity to have him personally sign the copy that I bought.
While talking to Mr. Balde, I absentmindedly grabbed the wrong (unsigned) copy of the book and took it home with me.
The following day, I received a text message from your employee, Nelson or 'Nhyl' Eleda. He informed me that I left my signed copy and offered to deliver the book for swapping at the nearest National Book Store. I thanked him for his efforts and told him to leave the book at NBS Buendia cor. Makati Ave. (the one near the gas station).
This morning, I was able to swap the wrong copy I had for the one signed by Mr. Balde, which I consider personally valuable.
For all these things, I commend Mr. Eleda and thank Anvil Publishing for having such a diligent and customer-centered employee. I appreciate the effort Mr. Eleda took to find my contact number, inform me of my mistake and deliver the book to a place most convenient for me.
I realized that the least I could do was write this letter of commendation to the company for Mr. Eleda's outstanding work. I have never experienced such care and diligence from someone working in this industry. This is the kind of person you want in management. I hope that he will be given that opportunity someday.
On the surface, this may appear to simply be about a P200 book, but for me, it's another story worth telling -- a reminder that there are people out there who do their work excellently no matter how simple they may seem on the outside. There's a lesson here somewhere.
God bless you all and best regards.
Respectfully,
Mark Robert A. Dy, J.D.
P.S. To share this story, I am furnishing Mr. Abdon Balde, Jr. (the author of the said book), Atty. Louie Calvario (Copyright Head of IPOPHL), Atty. Andrea Pasion-Flores of NBDB and Mr. Alvin Buenaventura of FILCOLS.
